Terms & Conditions

Client confidentiality will be maintained at all times  except when to do so may be considered to lead to a risk to public safety.

Under normal circumstances, details of your records will only be released upon your written consent. This includes to General Practitioners (GPs).

In some cases, dependant on your symptoms, you may be referred to your GP for further tests and/or monitoring of your condition.  Any known drug/herb/nutrient interactions will be sought and  your doctor’s advice may be requested where such interactions are possible.  This is to ensure nutritional advice given and any current medication can work together to produce the best possible results to enhance your health.  Natural Medicine is not an alternative to medical advice in serious illness and you are encouraged to discuss your condition and natural treatment plan with your GP.

The MNIMH ethical code does not allow its members to prescribe without having had a personal consultation with the client. Thereafter, it is possible,  for long distance clients, to arrange telephone consultations or repeat prescriptions as the herbalist deems therapeutically and professionally appropriate.

Judy Patterson will endeavor to provide advice that may help resolve your health problems. Advice is specific to the client and should not be applied to others, even those with similar symptoms. The advice provided is followed at the discretion of the client and no guarantees as to improved health can be made.

Judy Patterson will make every effort to ensure any herbal remedy and supplementation suggested will enhance the clients’ health, however, the client retains the responsibility for taking any natural medicine product.  Please contact Judy with any concerns over unexpected effects of the treatment – it is often resolvable by changing dosages of medicine and pace of dietary change.

Cancellation fees; appointments missed or cancelled with less than 24 hours notice is subject to a £30 charge.

Please make all appointment changes or cancellations by telephone to ensure the message is received. Email is not checked every day. Please leave a message on the ansaphone if necessary and Judy will ring to confirm its receipt.  Until confirmation has been given, please do not assume the message has been received.

Payment should be made by cash or cheque at the time of the appointment. Cheques should be made payable to ‘Judy Patterson’.  Online payments by BACS are also accepted.

Where goods are ordered out with consultations payment should be made by cheque to Judy Patterson within 14 days of the order date.  A dispensing fee for each herbal prescription applies. Prescriptions may be collected by arrangement or posted to you. Post and packing are charged according to weight.

Payment for laboratory tests is normally made directly to the laboratory, on return of the  completed test kit. However, on some occasions,  direct payment to Judy Patterson will be required when ordering the test. Your practitioner will advise you of the payment method suited to your test.

Judy Patterson retains copyright of all written material provided.